Refund Policy

We want you to be 100% satisfied with your purchase, so we offer a 30-day money-back guaranteeThat’s right! If the item you received didn’t meet your expectations in any way, please contact us through our support chat, contact form or at wecare@theboringmoon.com to receive a refund.

If the return is a result of our error, the return will be free. If there's nothing wrong with the product, but you just changed your mind, you will need to cover the return shipping fees.

If you’d like to exchange a product, we'll send you a promo code for the full price of your returned item. Then you will be able to use this code to purchase any other item in our store.

HOW TO AVOID RETURNS

1. Make sure you carefully read the size charts available on all product pages before placing your order. If for any reason you cannot locate or read the size chart, please contact us with any questions.

2. Not all monitors are the same and colours can appear differently. Things like your individual computer settings such as brightness and contrast can also effect colours so while we have made sure that the difference between the colours is accurately reflected, we can't guarantee that the colour you see on screen will be exactly the same as the real-life colour. In most cases it will be the same but very occasionally the keen observer may see a slight variation. If you feel the colour is drastically different, we will do our best to help or send a replacement, however, please be aware that some slight variation is a possibility.

3. Read your confirmation email immediately and make sure all details are correct. If you notice any errors, contact us ASAP to update any details.

4. Be careful when opening your package and do not use scissors or blades as you may damage the garment.

5. Very occasionally you may notice a slight discolouration around the print area or small yellow dots on white garments - this is pre-treatment that is used in the process of printing and ensures excellent print quality. It is not damaged; one quick wash in cold water will remove this.

6. Please make sure that you follow the corresponding wash care instructions:

For apparel, tote bags and pillow cases:

  • Machine wash cold, inside-out, gentle cycle with similar colors
  • Use non-chlorine bleach, only when necessary
  • Do not use fabric softeners
  • Tumble dry low, or hang-dry for longest life
  • Do not iron decoration
  • Do not dry clean

    For camping and travel mugs:

    • Hand-wash only, since microwave or dishwasher may damage the coating